Shipping and Returns

We do not accept returns on custom embroidered merchandise, unless there is a defect with the merchandise. If there is an issue with the item you received, please call or email Stephanie Taylor at Hello Promo within 5 days of receipt and we’ll work out a solution.

P: 866-864-2602 x 101


We offer free shipping through UPS. We do not deliver to P.O. boxes; please contact Hello Promo to work out any special delivery requirements.

Most orders are shipped within 15-20 business days after we receive your order. Please allow extra time during holiday periods.

Once your order ships we will email you your tracking information and update your order status online. Please email us with any questions at, or call 866-864-2602 x 101